Business management
What a virtual business manager does for a small business (and what it costs)
If you own a small business, you probably spend a good part of your week on work that isn't the work you're best at: returning calls, chasing paperwork, updating your systems and juggling your calendar. A virtual business manager takes that off your plate, without the cost of a full-time hire.
What a virtual business manager does
Every business is different, but here's what I handle most often for my clients:
- Calls and messages. Answering and returning calls, replying to emails and making sure no lead slips through the cracks.
- Client follow-up. Checking in after a quote, sending reminders, collecting documents and keeping clients in the loop.
- Your calendar. Booking appointments, confirming them and keeping your schedule full and organized.
- Your systems. Keeping records up to date in the tools you already use, such as EZLynx for insurance agencies, Trello for projects, or your CRM.
- Onboarding and processes. Writing down how things get done so new employees can get up to speed faster.
How is that different from a virtual assistant?
A virtual assistant usually completes tasks you assign: "send this email," "update this spreadsheet." A business manager learns how your whole business runs, then owns those pieces for you. You're not handing out a to-do list every morning. I learn your clients, your systems and how you like things done, then I run them like they're my own.
Who it's a good fit for
- Owners who are the bottleneck: everything waits until you have time.
- Insurance agencies that need someone fluent in EZLynx and client service.
- Service businesses that miss calls while they're out on jobs.
- Growing teams that aren't ready for a full-time office manager.
What it costs
A full-time office employee comes with salary, payroll taxes, benefits, training and a desk. A virtual business manager works on a set number of monthly hours, so you only pay for the help you need. My business management plans start at $495 a month, with larger plans at $895 and $1,695 for businesses that need more hours. Extra hours are $50 each. You can see what's in each plan on my Business Management page.
Does it have to be local?
No. Everything I do is online and by phone, so I work with businesses in Tennessee and in every state. What matters is that your business manager is reliable, U.S.-based, and learns your systems, not that they sit in your office.
Not sure where to start?
Make a list of everything you did last week that someone else could have done. That list is usually the answer. Then book a free 15-minute call and we'll talk through which pieces would save you the most time.
Book a call or call 865-243-0962.
